Get in touch with our team for any questions, inquiries, or support
We're here to help with all your digital asset management needs
Address: 370A, Woodlands (Ave 2)
Park Connector Northwest,
737902 Singapore
General Inquiries: info@bitvotex.com
Customer Support: support@bitvotex.com
Business Partnerships: partnerships@bitvotex.com
General Support: @bitvotex_support
Technical Issues: @bitvotex_tech
Community Chat: @bitvotex_community
Twitter: @bitvotex_crypto
LinkedIn: Bitvotex Official
Telegram Channel: @Bitvotex_announcements
Customer Support: 24/7
Business Inquiries: Mon-Fri, 9AM-6PM SGT
Emergency: Always available
Multiple ways to get the assistance you need
Get instant answers from our support team via live chat. Available 24/7 for all account-related queries.
Start Live Chat →Join our Telegram groups for community support, announcements, and direct messaging with our team.
Join Telegram →Access our comprehensive documentation, tutorials, and FAQs for self-service support.
Browse Articles →Schedule a one-on-one video consultation with our experts for personalized guidance.
Schedule Now →Quick answers to common questions
Creating an account is simple. Click on the "Register" button at the top right of any page, fill in your details, verify your email, and complete the KYC process. The entire process takes about 5-10 minutes.
We employ bank-level security including multi-signature wallets, cold storage for majority of assets, 2FA authentication, end-to-end encryption, regular security audits, and insurance coverage for digital assets.
Live chat responses are typically within 2 minutes. Email support responses are within 2-4 hours for urgent matters and 24 hours for general inquiries. Emergency security issues receive immediate attention.
Yes, we have dedicated services for institutional clients including custom API integrations, white-label solutions, dedicated account managers, and enterprise-grade security features. Contact our partnerships team for details.
We currently serve clients in over 50 countries worldwide. However, some services may have geographical restrictions based on local regulations. Please check our terms of service or contact support for specific country information.
Visit our headquarters in Singapore
370A, Woodlands (Ave 2), Park Connector Northwest
737902 Singapore
For physical visits, please schedule an appointment in advance.
Our support team is available 24/7 to help with any issues or questions you may have. Don't hesitate to reach out for urgent matters.
